We accept change of mind returns within 30 days of purchase — but only if your item is brand new, unused, and in original packaging (including gift box and post box).

🔸 Return postage to our Australian HQ is your responsibility
🔸 Shipping costs, duties, and taxes are non-refundable
🔸 Used items will not be refunded — if water is found inside the tank, it will be returned to you at your cost

If your return doesn’t meet these conditions, please don’t submit this form to avoid disappointment.