FAQS.

How can we help?

Have a query about our products or our brand? Check out the following list of frequently asked questions. Alternatively, if you can’t find the answer you’re looking for, get in touch. We’re always happy to help!

PRODUCTS FAQ

No - all of our Beach Showers are essentially the same with the same parts and capabilities.

Our Beach Showers operate on a super simple system - just fill with warm water (<50°C/122°F for safety reasons and to protect the unit itself) and the 4mm neoprene cover will then keep it warm for a few hours so you can enjoy a nice and toasty shower.

This varies a lot and depends on your surroundings, the temperature of the water you filled it with and the climate, so it’s very difficult to predict.

As an example, during wintertime in northern New South Wales Australia (average temps of 9°C to 20°C), we fill our Beach Shower with hot tap water around 8 am and load it in the van. By 12 pm it’s still nice and warm.

Yes, but you will need to give it some TLC. By that we mean you should wrap an extra layer/s around your Beach Shower to keep it nice and snug (e.g. towel, blanket, windscreen sunshade etc...). This will ensure the water stays warm - even if you live in an area that experiences low outdoor temps.

We’re happy to help you find the right size Beach Shower for your needs, but the best place to start is to ask yourself two things: how will I use it and for how many people? For surfers or couples, a 5L Beach Shower should do the trick. For campers or larger families though, you’ll find an 8L Beach Shower is perfect. For more info about sizes, check out our guide here.

For a manual system we think it's pretty good!  Expect when pumped to the max and pressurised as much as possible to get approx 40 PSI. Remember top up pumps are required as you make your way through the water and the pressure will drop until you top up with these additional pumps.  

Nope. You only need to pump it 7 to 9 times initially to build pressure (with a few top-up pumps when needed). In saying that, the number of top-up-pumps required will vary depending on the showerhead mode you’ve chosen. Learn more about the different showerhead modes here.

Sure can! Just flick the switch to facilitate a continuous stream of water - no nozzle hold necessary. For an enhanced handsfree shower experience, grab a shower holder.

Taking the weight of the Beach Showers themselves into account and with the understanding that 1L equals 1 kg, a 5L Beach Shower will weigh 6.5 kg while an 8L Beach Shower will weigh just over 10 kg.

We recommend storing upright to avoid any unnecessary bumps or knocks to the hose connector or pressure release value, which may then lead to escape of water.

Our Beach Showers are designed so that they don’t require regular cleaning.

We do however recommend the occasional cleaning with anti-bacterial tablets such as Milton or the good old white vinegar and water combo. In fact, the latter is great for cleaning the inner parts of the hose and cap.

Simply fill the bladder with ¼ white vinegar and pump to run the solution through the showerhead - switching modes to ensure you rinse every showerhead type. Once finished, fill it with clean water (cold) and run through all the showerhead modes once again.

If you've already given your Beach Shower a good rinse the next step is to add a few drops of vanilla into the equation.

Add the drops to an empty tank then fill with about 1L of water. Give it a good swish around, empty the tank and then leave it open to air and dry out.

First of all, sorry that you missed out on your Beach Shower. We try to restock our products as soon as they’re sold out. The best way to get your hands on a sold-out Beach Shower is to *pre-order it. We’ll then get it to you as soon as it's back in stock.

*Please make sure you check the estimated delivery time when pressing the ‘Pre-order’ button. Please also read our pre-order T&C here for more info.

PROMOTIONS FAQ

Discount codes cannot be used in conjunction with another discount code or promotion.

Yes, we run sales and promotions throughout the year. If you want to save money or get access to the latest promo news, please sign up for our mailing list or follow us on Instagram @beachsoulofficial 

ORDERS FAQ

We accept ShopPay, AfterPay, Zip, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal and bank deposits.

Yes, provided we haven’t begun the fulfilment process. Keep in mind though that due to the high volume of orders and our next-day shipping commitment, we can’t guarantee this. The best advice we can give if you want to change your order is to contact us directly via hello@beachsoul.com.au

You can’t cancel an order once it’s been placed and started the fulfilment process. However, you can return the package once it’s been delivered. Please visit out Returns Policy page for more info.

Returning your order for a refund is possible, but you must notify us within 7 days of receiving the item/s to request an exchange, credit or refund.

Any items returned to us that don’t meet the requirements outlined in our Returns Policy will not be refunded. Keep in mind that you are responsible for any postage costs.

You can return your item by submitting a ticket. For more information about returns, please read our Returns Policy page here

The easiest way to return your Beach Shower is this:

Step 1: Return your Beach Shower unused and request a refund

Step 2: Purchase a new Beach Shower in your desired size

Note that all items returned must be unused and in brand-new condition to be eligible for a refund. Shipping costs are also your responsibility.

Find out more on how to complete a return HERE

Firstly, HUGE apologies from us - we’re sorry things got mixed up. If you receive the wrong item, please submit a ticket via this link HERE

In most cases, problems with your Beach Shower not working properly can be solved by our instructional video or by following some troubleshooting steps HERE

If after completing the troubleshooting steps, your Beach Shower is still not working correctly, submit a Warranty Ticket via this link HERE

That little bag of goodies are spare parts that can be used to pro-long the life of your Beach Shower and are given as an 'Emergency Warranty Repair Kit' when you receive your Beach Shower. No need to add them now, you can tap into them at a later date should you need to.

Have a look at the bottom of the Warranty page to see exactly what they are for and where they go.

Like everyone else we enjoy taking the weekends off, so we may not reply to you over the weekend. Don’t worry though! We promise to get back to you as soon as we can during the business week.

SHIPPING FAQ

You can track your order by clicking the tracking link provided in the shipping confirmation email. If you haven't received an email yet, don’t fret! All orders usually take around 24 to 48 hours to be dispatched.

Unfortunately due to our quick turnaround on all orders, you’re unable to change your address once it’s been processed.

If the tracking link indicates that the package has been delivered but you haven't received it, please double-check with your family members/neighbours/friends first.

If the order is still missing, contact Australia post / your country's national carrier (can be found in the shipping policy.) If they can’t find your order, you can then contact us and we’ll work with Australia post to locate it.

All orders are shipped with Australia Post (both within Australia and internationally).

We offer free standard shipping on all orders over $99 within Australia. We also offer express shipping at an additional cost should you wish to receive your product urgently. The express shipping cost is calculated automatically for you at checkout.

For our buddys in the USA, we offer free standard international shipping on orders over $99 USD. There is also an express shipping option available for an additional cost.

For NZ, the EU, UK, Canada and the rest of the world, the shipping cost will also be calculated for you at checkout.

Everywhere! Simply type in your address at checkout and the shipping cost will be automatically calculated for you.

Please be aware that international orders may be subject to local customs and import fees upon delivery. These fees are to be paid by you to the courier and not by Beach Soul®. If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result.

If you're unsure whether you're location is subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.

See our shipping policy for more info.

Please note that we ship from our warehouse in Australia, therefore deliveries outside of Australia may incur import taxes and/or customs duties.

Unfortunately, this is out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.

See our shipping policy for more details.

We endeavour to post your order the following business day after it’s been placed and payment processed.

During peak holidays, it might take up to 2-3 business days. You’ll receive a shipping confirmation email with a tracking link once it’s been shipped.

Check out Australia Posts estimated domestic delivery timings here and for international delivery timing estimates have a look here (remember we post using International Express).

Please note that once your order has been processed by Australia Post, we have no control over delays. Contact Australia Post directly for further info on the tracking of your order. We also don’t issue any refunds if your order is delivered late or if it was sent back because it was incorrectly addressed or not collected.

WARRANTY FAQ

Our Beach Showers are covered under a Limited Manufacturer's Warranty. If there’s a manufacturing defect with your Beach Shower, please submit a Warranty Ticket that is to include proof of purchase and photos/videos showing the issue. We'll then start a warranty claim as soon as possible.

Please submit a Warranty Ticket and include proof of purchase and photos/videos showing the issue. We can then begin the warranty claim process.

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